Refund policy
RETURNS/EXCHANGES:
- Please note we do not offer refunds (ACCC).
- Full priced items:
- may be exchanged or returned for a store credit, within 14 days of purchase.
- Proof of purchased required for exchange or credit.
- Credit notes are valid for 12 months.
- For hygiene reasons intimates and swimwear bottoms may not be exchanged.
- Sale items:
- Reduced clothing and accessory items may be exchanged for size.
- Items marked FINAL SALE, are not eligible for exchange or credit note.
- Reduced items purchase at a further discount, ie during Sale on Sale or other sale periods, are also considered final sale and not valid for exchange or credit.
- No exchange on sale homeware or furniture products.
- To make an exchange please email hello@hamishandgrace.com.au with all your order details (please do not message via socials) within 14 days of purchase. Once approved, please send your item back, including pre-paid return postage bag (return postage is at senders cost).
- Items must be returned in original condition, with tags, and it is senders responsibility to ensure safe return of good. Items returned without authorisation will not be accepted.
By accepting these terms and conditions you agree that we cannot be held responsible for any delays caused by Australia Post once your item has left our store.
